Here are some of our successful case studies

Accelerating Latin American Growth for a Global Digital Services Company

Client Type:
Global digital/streaming platform (B2C and B2B2C)

Region:
Latin America (multiple markets)

Challenge:
The client had strong brand recognition but lacked:

• A clear market entry and growth strategy in several Latin American countries
   
• Local understanding of distribution channels, partners and regulatory requirements
   
• An integrated, on-the-ground execution plan
   

Our Approach:

1. Conducted a market diagnostic across priority countries.
    
2. Designed a LATAM expansion roadmap with clear phasing by country.
    
3. Identified and helped structure key partnerships and distribution channels.
    
4. Supported the client’s local teams in execution and performance tracking.
    

Results (illustrative):

• Triple-digit growth in selected markets over the implementation period
   
• Stronger local partnerships and improved unit economics
   
• A repeatable market expansion playbook for new countries in the region
   

Key Services Used:
Growth & Market Expansion, Advisory & Special Projects.Our team of experts will help you develop a clear and concise strategic plan that aligns with your business goals and objectives.

Commercial & Operational Turnaround for a Regional Telecom Operator

Client Type:
Regional mobile and fixed telecom operator

Region:
Caribbean / Latin America

Challenge:

• Declining profitability amidst intense competition
   
• Fragmented go-to-market strategy and underperforming sales channels
   
• Operational inefficiencies impacting customer experience
   

Our Approach:

1. Performed a rapid diagnostic of commercial and operational performance.
    
2. Redesigned the go-to-market approach, simplifying offers and focusing on profitable segments.
    
3. Reorganized sales and distribution channels to improve reach and productivity.
    
4. Implemented a performance management framework with clear KPIs and dashboards.
    

Results (illustrative):

• Return to positive growth in key segments
   
• Reduced churn and improved customer satisfaction indicators
   
• Improved EBITDA margin through a combination of revenue growth and cost optimization
   

Key Services Used:
Turnaround & Performance Improvement, Interim & Fractional Executive Leadership.

Designing a Digital Operating Platform for an Insurance & Financial Services Firm

Client Type:
Regional insurance/financial services intermediary (B2B)

Region:
Latin America

Challenge:

• Legacy processes and systems limiting growth and service levels
   
• Lack of an integrated platform to manage clients, policies, commissions and reporting
   
• Need to future-proof operations and prepare for new lines of business
   

Our Approach:

1. Mapped current processes, pain points and growth objectives.
    
2. Defined the target operating model and functional requirements for a CRM/AMS platform.
    
3. Supported an RFP process to evaluate and select the best-fit technology partners.
    
4. Developed an implementation roadmap including governance, training and change management.
    

Results (illustrative):

• Clear, phased roadmap to move from legacy processes to a digital operating model
   
• Reduced manual workload and errors in key processes
   
• Improved visibility into clients, policies and revenue streams, enabling better decision-making
   

Key Services Used:
Digital & Technology Enablement, Advisory & Special Projects.